Product updates November 2026
Ask your own AI assistant what your campaigns bring in. Give every team member exactly the access that fits their work. Move a step in your flow with a single drag, and test two variants within the same flow. Those are this month’s updates.
In short
- Connect Claude, ChatGPT or another AI assistant to Reloadify
- User roles: the right access for every team member
- Move and copy flow steps, and merge paths
- Test variants in your flow with a random split
- A schedule for your triggers: only send at set times, days or months
Connect your AI assistant to Reloadify
Already using Claude or ChatGPT for your work? From now on, you ask your questions about your shop right there. You connect your own AI assistant to Reloadify, and the assistant pulls the data it needs straight from your shop.
Ask, for example, what your campaigns brought in last month, and which one converted best. Or why your newsletter on Tuesday only went to half of your list. Give the assistant write access, and it also prepares things for you, such as a German version of your summer campaign as a draft.
You stay in control:
- The assistant follows your permissions. What your user role is not allowed to see or change, the assistant isn’t either.
- You choose the access. For each connection, you decide which shops the assistant uses, and whether it only reads or can also make changes.
- New work starts as a draft. New campaigns are always a draft, and new triggers and flows are switched off. The assistant never sends a campaign.
You connect via AI assistants in your account menu. Click Connect next to your assistant and follow the steps. It works with Claude, ChatGPT, Claude Code, Cursor, VS Code and any other assistant that supports MCP. The data your assistant retrieves goes to the AI provider you choose. Read more
User roles: the right access for every team member
Do several people work in Reloadify? Until now, everyone could do everything. Even the intern who only designs a newsletter could see customer data and revenue.
From now on, you give every team member a role per shop. There are six standard roles: Owner, Admin, Manager, Author, Intern and Viewer. An Author runs campaigns independently, without access to billing or discount codes. A Viewer sees revenue, but changes nothing. None of the roles fit? Then create your own role with exactly the permissions needed.
Existing users keep their access: anyone who could do everything gets the Admin role. You can then adjust roles yourself via Settings > General > Users. The roles also apply to Susan AI and to your connected AI assistant. Read more
Move and copy flow steps, and merge paths
Until now, a step in the wrong place in your flow meant: delete it and create it again. And if you wanted to send the same email on two paths, you built it twice.
From now on, you drag a step to another place in your flow, including another path. When you drop it, you choose whether to move only that step or all the steps that follow it too. And you choose whether to move or copy. A copy gets “(copy)” after its name, so you always see which step is the original.
You can also bring split paths back together into one path. Choose Merge with another path at the plus sign and click a step on the other path. That way, you maintain follow-up steps in one place instead of two. Read more
Test variants in your flow with a random split
Which subject line works better in your abandoned cart flow? Does an email without a discount bring in as much as one with a discount? Until now, that was a guess.
From now on, you add a random split to your flow. This step divides profiles randomly over two or more paths, for example 50/50 or 70/30. You then build each path yourself, with a different email, a different wait time or a different action.
Under Results, you see per path how many profiles entered it, and per email the opens, clicks and revenue. You decide which variant wins. Then set the winning path to 100%, so everyone gets the best variant. Read more
Only send a trigger at set times, days or months
Not every trigger needs to be active day and night. You might want to send an abandoned cart email only during working hours. And a temporary promotion only belongs in December.
From now on, you set a Schedule in step 2 of your trigger. You choose the Times, Weekdays and Months in which the trigger may be active. You combine these three separately or together.
For each part, you also decide what happens to profiles that match outside your schedule. With Skip profiles switched on, which is the default, they don’t get the email. Switch it off, and they still get the email at the next allowed moment, if they still match then. Reloadify looks back up to 7 days. Read more
Try it yourself
Five updates that give you more control over your shop and your team. Your AI assistant answers your questions in plain language. Roles make sure everyone can do exactly what fits their work. You build and maintain flows faster. And quiet triggers and flows stand out before your customers notice.
